State Farm® Insurance Agent Chuck Redstone
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
P1N3 apple
September 27, 2024
"If Heather answers the phone, call somewhere else! She has a pleasant tone at first but is unable to explain why certain fees appear on your bill, she will then talk over you as you try to explain your confusion and then accuse you of wanting to argue when she says there's no one else you can speak with when you tell her there must be someone above her that you can speak with. I call 1800statefarm and 2 different phone agents tell me my local agent would have to speak with underwriting to itemize the charges, while Heather told me 1800statefarm would have to do it. Come to find out Heather is actually the one that's supposed to reach out to underwriting and Chuck Redstone when someone asks to escalate. Furthermore 1800statefarm was confused as to why i was speaking with Heather instead of Chuck Redstone which leads me to believe that Heather is not really a State Farm agent as she claims to be which is why she was unable to properly explain the fees being charged as well as the escalation process. That would also explain why she neglected to mention a potential deposit for a new policy if i cancelled my policy while looking for a new car. I would not call this office if you're looking for transparency."
F W
August 3, 2023
"The staff especially Ms. H are extremely professional with a special touch of personableness! They truly set the the bar for exceptional customer service! More than pleased as a devoted customer 🙌🏼Thank you for all that you do and helping me through several challenges!!! “ Like a good neighbor, you were there”❣️😃"
"Thank you for trusting our team with your Insurance needs!"
Jamie Goodwin
July 27, 2023
"I was with nationwide for 17 year's and never had issues like I have had with this company...I have only been with them for almost 2 year's now. I will be switching insurance definitely. Customer service is horrible and they have no idea what they are doing, everyone says something different in this office. Stay away!!!"
Hunter Campbell
September 19, 2022
"I canceled my membership due to the fact they tried to ask for over 600$ a month which is over double my car payment, I was told about a month and a half ago I’d receive my check to then be told a month later that I needed to come in and sign a paper stating why I left State Farm I’ve never in my life ever had to do something like that to get my money back I was told a million different excuses as to why I hadn’t gotten my money all to have to come in and sign a paper saying I got new insurance I asked for them to overnight my money for the inconvenience and they couldn’t even do that so I’m still waiting for my $ and haven’t gotten it back I’m going to report this company to the BBB take your business elsewhere they just love to screw you over you here!"
shawn warren
August 31, 2022
"Awesome people here"
"Shawn, Thank you for the great feedback."
Heather Smith
April 8, 2022
"GREAT SERVICE AND GOOD RATES!!!"
"Thank you for the great review, Heather!"
omer bayrak
April 6, 2021
"Excellent, excellent, excellent service. Ms. Heather is amazing. She tried to find best quote for me and she spent a lot of time to help me. Instead of rushing to sell a policy, she tried to find best answers for my questions. After long searches I noticed that her quote was the best among all others.She is my agent from now on. What a wonderful lady to work with."
"Omer, Thank you so much for the positive feedback. We are so happy to help you with your Insurance needs. We strive to provide excellent customer service daily."
Bob Nicholson
May 8, 2020
"Great customer service!"
"Thank you for the great review."
Melissa Zdrojewski
March 6, 2020
"Excellent customer service. I highly recommend Chuck to anyone looking for a great insurance agent"
"Melissa, thank you so much for the great feedback. We truly appreciate you taking time to leave us this great review and recommend our agency!"
Barbara Lawson
October 21, 2019
"Nicest people, best service!!"
"Barbara, thank you for taking the time to leave such a nice review! Glad we can serve you for all of your insurance needs!"
Jeffrey Weaver, Jr.
October 21, 2019
"Great customer service and have answered any question I've thrown at them. Friendly and very easy to deal with."
"Jeffrey, thank you for the fantastic review! We are happy to serve you with all of your insurance needs!"
BA Smith
October 9, 2019
"Great Business Insurance"
"Thank you for the great review BA! We are happy to help with all of your Business Insurance needs!"
BA Smith
October 9, 2019
"Great Business Insurance"
"Thank you for the great review BA! We are happy to help with all of your Business Insurance needs!"
christine alton
October 9, 2019
"Great customer service !!!!"
"Christine, thank you for the great review! We are here to serve you for all of your insurance needs!"
denise J
August 3, 2018
"Excellent customer service."
"Thanks for the review, Denise! We love hearing customer feedback so let us know how we can earn that fifth star! -Chuck"